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CAREERS

If you’d like to be a part of our Eunoia family, take a look at the opportunities we offer and reach out to us if you think you'll be a good fit.

Technical Support Executive  (REMOTE)

JOB DESCRIPTION

Do you want a career that allows you to have flexible timings and allow you to be home with your family?

 

Do you want to join a diverse and inclusive organisation that allows you to be creative and innovative? 

 

If your answer is Yes to these questions then we want you to join our winning organisation and ensuring customers experience delight with every click.

 

Eunoia is a revolutionary F&B e-commerce platform and we’re looking for a Technical Support Executive to add value to our winning team. You will be the main point of contact for our active clients to support their daily technical operations. As part of the Eunoia Helpdesk, you will be managing queries, troubleshooting and following up on support tickets on multiple channels to maintain high confidence in Eunoia Platform’s Services.

KEY RESPONSIBILITIES

  • Providing high quality customer service for clients enquiries, advices and suggestions via email or other online tools 

  • Communicate with internal and external parties to solve client’s enquiries or issues

  • Provide technical documentations for internal and external team for feature enhancement or incident report 

  • Documents test results, release notes and troubleshooting guide needed for on-going client support

  • Handling new client onboard by setting up the platform and training new client to use the system (online meeting)

  • Documented and processing client’s refund request due to system error

  • Review existing products / features and identify potential issues or improvements 

  • Execute all phase testing new product or existing product or issues 

  • Assist the team leaders with any activities related to clients requests

  • Take ownership to continuously improve the helpdesk team

  • Ability to pull together multiple different, and sometimes conflicting, inputs (requirement vs. product roadmap and capabilities) into a common point of view

  • Assist in training new staff and interns to handle customer’s inquiries

 

 

REQUIREMENTS

  • A bachelor's degree in computer science or related technology field is preferred

  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s B2B products and services

  • Excellent verbal and written English communication skills

  • Ability to prioritize and manage several milestones and projects efficiently

  • Extensive experience working with different operating systems including Windows and Mac OS

  • Accept constructive criticism and customer feedback regarding their experience with software or IT services

  • Comfortable working in and assisting others through company help desk software, such as Slack in addition to other remote access desktop programs

  • Experience is API and Manual testing such as creating test cases and discovering bugs is a plus.

  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

  • Have a laptop/desktop  and IOS device for working remotely and testing purpose with a good internet connection

  • Have a quiet and conducive working environment to work from home or another location of choice

Job Description

Even if none of these seem to be a fit with your current skillsets, don't hesitate to drop us a line. We'll be more than happy to connect with you.

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