One Man Coffee case study

CASE STUDIES

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ONE MAN COFFEE

One Man Coffee hoped to tackle Singapore’s manpower crunch by creating a unique coffee kiosk experience operable by a single barista.

One Man Coffee collaborated with both Eunoia and Ong & Ong to create a coffee kiosk that can be manned and run by a single barista, but still empowering the barista to provide efficient and excellent service. This was made possible by going cashless by developing a customer mobile application and a self-order kiosk powered by the Eunoia Platform.

GATHERING INSIGHTS FROM MARKET RESEARCH

Eunoia was involved in the market research, insights gathering and the designs for the visual and digital interface of the mobile application. Uncovered insights were then incorporated into the design of the mobile application and physical coffee kiosk. For example, the recognition that many customers were habitual coffee drinkers prompted us to design and incorporate a ‘favourites’ feature into the mobile application for customers’ ease and convenience when ordering their daily dose of caffeine.

PROMOTING SELF ORDERS & CASHLESS PAYMENTS TO REDUCE MANPOWER

Through the development of the mobile application and self-order kiosk powered by the Eunoia Platform, we have also automated One Man Coffee’s ordering and payment process. Customers can self-order and pay for their coffee conveniently from their mobile devices or the self-order kiosk. The self-order kiosk accepts card payment, while the mobile application accepts both payments via credit card and PayPal. By going cashless and promoting self-ordering, One Man Coffee has reduced the need for additional manpower.

SECURE & FLEXIBLE ARCHITECTURE

Ong & Ong, an architecture firm, was in charge of the physical design of the coffee kiosk. The kiosk was designed to be modular and flexible, closing into a secure two by two metres box at the end of the day with equipment and storage items secured within the locked kiosk. The design of the physical kiosk empowers the barista for easy set-up and closing.