Eunoia Platform | O2O Retail Solutions
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Eunoia Platform: Tried and Trusted

Eunoia Platform is a trusted enterprise solution that has worked with multiple enterprise brands such as Frasers, ComfortDelGro, Esplanade, Primer Group and many others.

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It offers both a white-label headless commerce platform as well as a customer engagement platform to bring best practice O2O functionality to your enterprise mobile experience.

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Key Features

Marketplace

Headless Commerce

Eunoia is built for Headless Commerce and speeds up implementation as well as delivering flexibility in the customer experience.

Product Information Management

Eunoia Product Information Summary module enables you to generate QR codes for your individual products at their outlets. Customers can scan these codes to check stock availability and make purchases for in-store pickup within hours.

Payments & Tokenisation

Eunoia is pre-integrated with multiple major payment provider in the region such as Visa Cybersource, Mastercard MPGS, 2C2P, Adyen, Stripe & many more...

Inventory Management

Eunoia Inventory Management System will allows your retail & food business to drive Buy online pick up in-store orders & Buy online deliver from store orders.

 

With inventory management in our product, this will allow you to track their store level stock with ease.

Events & Registration

Eunoia Events & Registration feature empowers your food & retail clients to organize and manage paid events with specific sessions and available slots.

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Fulfilments

Eunoia provides flexible fulfillment options for retailers, including BOPIS (Buy Online, Pick Up In-Store) and BODFS (Buy Online, Deliver From Store), while F&B merchants can choose between dine-in, takeaway, and delivery services.

Engagement

Article

Eunoia's Article feature educates customers about brands through curated content. Tracking logged-in customers' reading behavior collects valuable non-transactional data, providing deeper customer insights and generating relevant articles for further education. EngageXP also enhances the Online to Offline experience using QR codes, facilitating seamless transitions from online content to offline engagements.

Reports

Eunoia's Reports feature provides brands with valuable insights of non-transactional behaviors of the customers, specifically focusing on articles read, questionnaires answered, and milestones achieved.

 

This feature allows brands to gather and analyze data related to these customer interactions, offering valuable information to inform future marketing activities.

Questionnaire

Eunoia's Questionnaire feature provide brands with valuable insights into customer preferences and habits, aiding the development of future content. Brands can target specific customer segments and categorize their content accordingly to ensure relevance and engagement.

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Integration

Eunoia with its open API capabilities, is well-prepared and ready to seamlessly integrate with your system such as:

  • CRM/CDP Integration

  • Marketing Automation Tool Integration
     

 This integration offers numerous benefits, enabling brands to enhance their customer engagement and streamline their marketing activities

Surprise

Eunoia's Surprise feature adds gamification to the customer engagement journey, enabling brands to reward customers based on milestones achieved by earning XP (experience points) through activities like reading articles and completing surveys. These milestones unlock surprise nudges, creating an interactive and highly rewarding experience for customers.

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